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Return Eligibility:

We accept returns of unopened and unused products within 30 days of delivery. To be eligible for a return, items must be in their original packaging and in the same condition that they were received. If you purchased our products at a retail establishment, please email us with a photo of the product and purchase receipt. 

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Non-Returnable Items:

For health and safety reasons, we cannot accept returns of opened or used or expired products. 

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Returns Process:

To initiate a return, please contact our customer service team at info@farmers-extracts.com with your order number and a brief explanation of the reason for the return. Upon approval, we will provide instructions on how to return the item(s).

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Shipping Costs:

Unless the return is due to an error on our part or a defective product, customers are responsible for the cost of return shipping. We recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

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Refunds:

Once your return is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

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Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item, contact our customer service. Send inquiry to info@farmers-extracts.com. 

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Damaged or Incorrect Orders:

If you received a damaged item or the wrong item, please contact our customer service team immediately. In most cases, we will send a replacement at no additional cost. Send inquiry to info@farmers-extracts.com. 

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This policy is subject to change without notice. Please review it frequently to stay updated with our most current practices.